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High Speed Internet

This guide will help you become acquainted with Wave’s internet service and provide step-

by-step instructions on how to install your cable modem. It also provides instructions on how

to create your wavecable.com email account, and configure it to work with email software

on your computer.

Any standard cable modem will work with Wave service. These instructions reference the

Motorola Surfboard modem, but can be used with any model. If you have specific questions about

your model of cable modem, please check the user’s manual, many of which are available on

www.wavebroadband.com.

Your Cable Modem

The installation kit should come with the following items: two coaxial cables, one Ethernet

(RJ45) cable, one USB cable, one CD-ROM used for USB installation, and one cable modem

with power cord.

First, connect the coaxial cable to the wall outlet or cable splitter, and to the CABLE port on

the modem. Thread and tighten the connections by hand; do not use tools to tighten. Then

attach the power cord to the cable modem and plug the cord into an electrical outlet. Check

the modem lights to verify it is able to connect to the internet.

SB5100

SURF board ®

Cable Mode m

1 Standby Press to suspend your Internet connection. No data

is transmitted or received when the Standby light is

on. All other front panel lights turn off until you

press the Standby button again.

2 Power Flashing: Startup diagnostics in progress

On: The cable modem is powered on.

3 Receive Flashing: Scanning for a receive (downstream)

channel connection

On: The downstream channel is connected

4 Send Flashing: Scanning for a send (upstream) channel

connection

On: The upstream channel is connected

5 Online Flashing: Scanning for a network connection

On: The startup process is complete

6 PC/Activity Flashing: Transmitting or receiving data

On: A device, such as a computer or hub, is

connected to the USB or Ethernet connectors on

the back panel

7 Standby This light does not flash

On: Internet service is blocked because the Standby

button was pressed. If this light is on, all other

lights are off.

During normal

operation, the

Power, Receive,

Send, and Online

lights are on and

the PC/Activity light

flashes when the

cable modem is

transferring data.

Small Business

User’s Guide

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