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During a power outage your modem may lose power if it is not equipped with a

b a t t e r y b a c k u p o r t h e b a t t e r y h a s b e e n d r a i n e d . T h i s m a y r e q u i r e y o u t o b e t e m p o r a r i l y

disconnected until a power cycle is performed. If your modem disconnects, you will

not be able to use the phone until service is restored or a power cycle is performed.

See the Troubleshooting section on page 29 for more troubleshooting steps.

Standby Button

Some MTAs have a Standby button on the front of the unit. Pressing the

Standby button will either suspend or activate your computers connection to

the Internet.

• Online Mode – Modem is online indicated by an illuminated Online light on

the Telephony Modem.

• Standby Mode – Modem is offline and in standby indicated by a blinking

Online light.

The Standby button does not affect telephone service; telephony service will

work regardless of the status of your computer’s connection to the internet.

911/E911 Emergency Information

If you attempt to install or use the Wave Broadband equipment or VoIP services

at another location, the VoIP services, including but not limited to 911/E911, may

fail to function or may function improperly.

Business Phone service is electrically powered and that service, including the

ability to access 911 services, security and medical monitoring services, may

not operate in the event of an area power outage or if the cable connection is

disrupted or not operating.

Included with your equipment are advisory warning stickers that provide information

regarding the limitations of 911/E911 service with VoIP services. Please place these

stickers on or near the equipment used with Wave Phone services.

Business Phone

Battery Backup

Not all Telephony Modems (MTAs) have a battery backup. If your MTA does not have a

battery light on the front then you do not have a battery backup.

The battery backup will allow your phone service to continue to work for a short period of

time should you lose power. However, if Wave’s network facilities are without power due to a

local outage, cable service will not work, including your Business Phone service.

Reset Button

Using a paper clip to push the Reset button on the back of the Telephony Modem will reset

the modem.

• StraightenapaperclipandpressintotheresetholeinthebackoftheMTA.

• HolddownthisbuttonuntilthelightsonthefrontoftheMTAturnoffandthenrelease.

Small Business

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